Personal Skills For Forwarders

IDEAL FOR NEW STARTERS AND MORE EXPERIENCED EMPLOYEES WHO MAY BENEFIT FROM A BETTER UNDERSTANDING OF INDUSTRY PRINCIPLES.

Personal Skills For Forwarders

Our Personal Skills Course includes 4 Lessons, each with a multiple choice test, and a course certificate. The course can be taken at a speed to suit the learner, but EACH of our four lessons (with test) average 45-60 minutes of learning.

All of our lessons is written in the modern, easy on the eye Prezi format and some lessons include links to video to enhance the experience. All lessons include learning objectives and a review section, each lesson may be viewed 5 times and are accessible for up to 12 months.

This course is designed for freight forwarders and logistics providers.

£24.99 £15.00 + VAT

Ordering for more than one user? Use our Multiple Learner Order Form.
BULK DISCOUNTS: 2-4 Learners 10% Discount, 5-9 Learners 15% Discount, 10+ Learners 20% Discount.
Lesson 1
Communication
  • Good Communicating
  • Need Prompt Replies
  • Communicating Clearly
  • Courtesy & Respect
  • Taking Control
Lesson 2
Being Organised
  • Being Organised
  • Parento’s Principle
  • Eisenhower Matrix
  • More Techniques
  • Taking Control
  • Working Processes
Lesson 3
Customer Service
  • Our Goals
  • Our Clients
  • Customer Service
  • Skills1
  • Skills2
  • Features & Benefits
Lesson 4
Sales
  • Introduction
  • Sales Process
  • Opening & Questioning
  • Listening
  • Offering & Checking
  • Objections & Closing