Lesson 1
Communication
- Good Communicating
- Need Prompt Replies
- Communicating Clearly
- Courtesy & Respect
- Taking Control
Lesson 2
Being Organised
- Being Organised
- Parento’s Principle
- Eisenhower Matrix
- More Techniques
- Taking Control
- Working Processes
Lesson 3
Customer Service
- Our Goals
- Our Clients
- Customer Service
- Skills1
- Skills2
- Features & Benefits
Lesson 4
Sales
- Introduction
- Sales Process
- Opening & Questioning
- Listening
- Offering & Checking
- Objections & Closing